Once it has detected your router the wizard will move to the next step automatically. The wizard will search your network until it detects a router, or times out. To search for a SpeedTouch/Thomson router attached to your network click Next. To continue click Upgrade your Thomson Gateway. Once you have downloaded the upgrade wizard and extracted the content double-click setup.exe to start the upgrade wizard. PLEASE NOTE: You must connect to the router using an Ethernet cable attempts made using a wireless connection may fail and cause the router to become unresponsive. If you click yes, Windows will re-run setup in compatibility mode and it will work on the second attempt. Windows will then ask if you wish to try with recommended settings. UPDATE: If you have Windows 7, initially the setup will fail to run and give an error. Customers should contact SpeedTouch directly in the first instance should any such errors be seen. Zen Internet will accept no responsibility for errors seen after upgrading the firmware in your equipment. NOTE: This article is provided as a guide only.
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